Ah, the sweet sound of a phone ringing. For most people, it’s a delightful reminder that someone wants to talk to you. For business owners, however, it can feel more like a siren call from the depths of spam hell. Picture this: 45 calls a day, per phone number, and 99% of them are from folks who think “customer service” means trying to sell you something you didn’t ask for. Welcome to my world!

Since taking over our new showroom, I’ve become a bit of a pro at dodging phone calls. You’d think that with a new business, I’d be eager to chat with potential customers. But instead, I’m often greeted by calls from spammy spammers who have clearly done their homework. They’ve learned the name of the previous owner, Victoria, and they’re not afraid to use it.

“Hi, is Victoria there?” they ask, as if I’m going to hand over the phone to a ghost. “Oh, she retired? Well, can I speak to the business owner?”

I mean, I’m here, aren’t I? The other day, one guy tried this tactic on me. After the usual “Is Victoria there?” and “Can I speak to the owner?” spiel, I politely said, “I’m not interested.” And what does he huff and puff? “Well, I was just inquiring about cabinets, but I guess I’ll shop around.” 

Right, because you need a business owner to talk about cabinets? 

It’s a non-stop barrage of calls that is overwhelming. So, what’s my strategy? Most of the time, I let all my calls go to voicemail, hoping that a genuine customer who actually wants to buy cabinets or discuss designs will leave a message. Or, even better, they’ll follow my greeting request and email me!

Am I missing out on business by not picking up every call? Probably. But what’s the alternative? Spending my entire day glued to my phone, listening to the same sales pitches over and over again? No, thank you!

So, here’s a friendly plea to all the customers out there: If you’re genuinely interested in working with us, just leave a message or shoot us an email. Email is always best! It allows us to respond when we’re not knee-deep in cabinet installs, measurements, or designs—or trying to dodge the next spam call.

We genuinely love the idea of working with you and can’t wait to see if we’re the perfect fit—just in a slightly less traditional way! Think of it as a modern twist on communication: more digital, more efficient, and way less likely to involve me dodging spam calls.

I understand that embarking on a remodeling project can feel overwhelming, and that’s why I’m here to support you every step of the way. With our experience and commitment to quality service, we will ensure that your journey is as smooth and enjoyable as possible.

And yes, I’ll still chat on the phone with clients when needed, but we offer better options too. A zoom meeting is like the VIP lounge of communication. It’s where we can share ideas, show off designs, and have a more engaging conversation without the guesswork of who’s on the other end of the line. So, while I might be trying to escape phone calls, I promise I’m all in for a good virtual chat!

With Love,

Jon + Liz

P.S. 

For real, if you want to reach me, the best way is through email. Trust me, it’s a win-win! 

❤️liz@stutlercabinets.com